Terms & Conditions

1. The Company will provide the level of cover for the period of 12 months from the date of the contract as set out in the companies price list in respect of the Customer's private domestic gas central heating system or gas appliance referred to in the Contract.

2. Definitions:

2.1 The System shall include the gas supply from the appliance isolating cock, the pump, thermostat, thermostatic radiator valve, motorised valves, time, open vented temperature and pressure controls, radiators, pipework, hot water cylinder (up to a maximum size of 36" x 18"), feed and expansion tanks. 2.2 The boiler and controls shall mean the central heating boiler together with the pump, and temperature controls in the case. In the case of an unvented hot water storage system the hot water pressure and temperature controls are not included. 2.3 The boiler only shall mean the central heating boiler and its internal controls. 2.4 Appliances means any other gas appliance specified in the Contract and appliances included in this Contract qualify for the Heatcare level of cover only. 2.5 The Company will endeavour subject to workload and labour availability to call the same day to identify any breakdown or failure of the system or the gas appliance. 2.6 The Company may at its discretion make a charge for attending at the customers premises during unusual hours should it be considered that the reason for the call out was not an emergency, or failure to gain access on booked service calls. 2.7 At the same time as the annual service visit the Company will check the safe operation of the gas appliances included in the contract. 2.8 A Gas Safe registered central heating engineer will inspect the system or any other appliances specified in the Contract once a year and clean and adjust them as necessary. Any fault found and covered by the Contract will be remedied. 2.9 No charge will be made in respect of the labour involved in repairing any reported fault but an extra charge may be made for any parts or materials used which are not covered by the Contract.

3. Payment and Renewal

3.1 Payment for the contract is made annually in advance or by any other payment method agreed between the parties hereto. 3.2 The Contract remains valid as long as payment is made. NB: Admin charges will apply due to late or incorrect Direct debit Payments. 3.3 The Company may refuse to offer renewal of any Contract at its discretion or may offer a reduced level of cover.

4. Change of Ownership

4.1 If the ownership of the property in which the system or appliances covered by the Contract changes the new owner shall have the benefit of the Contract for the remainder of the period for which payment has been made. NB: Provided that we have been advised in writing of such change of ownership within 28 days thereof. Admin charges may be charged for replacement contracts. 4.2 No refund of the price or any part thereof will be made for the unexpired part of the Contract.

5. Replacement Parts

5.1 The Company may supply and fit adequate replacement parts or components which are not the same as the parts being replaced. 5.2 The Company shall not be held responsible by the Customer for any delays occasioned by the non availability of spare parts from suppliers.

6. Appliance Replacement

The Contract does not include the replacement of the central heating appliance or any other gas appliances referred to in the Contract in the event of spare parts or components not being reasonably available.

7. System Acceptance

7.1 Acceptance of the system or any part thereof or any other gas appliance under the Contract does not imply that the system or any part of it is installed satisfactorily or to the prevailing accepted standards and the Company will not accept responsibility for any inadequacy attributable to the original design and makes no warranty as to fitness of the system for the purpose of condition. 7.2 The Company reserves the right to cancel the Contract and refund any monies paid for reasons of safety accessibility for servicing or non availability of spare parts on the first annual visit. 7.3 The Contract does not cover any flues or fluing of any open flued appliance and initial testing of such fluing shall not be deemed to include the same in the Contract.

8. Sub Contractors

The Company may at its own discretion use sub contractors to carry out all or any part of the services to be provided under the Contract.

9. Force Majeure

The Company shall not be liable if it is not able to carry out its obligations under the Contract due to industrial dispute or force majeure.

10. Exclusions from the Contract:

The following matters are excluded from the Contract: towel rails, non-standard radiators, blockages, or any issues arising to condense pipework or pumps. 10.1 The replacement of decorative parts damaged in the course of work. 10.2 The cold water supply tank and its feeds and outlets. 10.3 Any defects or inadequacy directly attributable to the original design of the system or appliances. 10.4 The fabric of the building or pipes or flues buried in such fabric. 10.5 Any defect or damage to the system or the gas appliances caused by fire, lightning explosion, flood, storm, tempest, frost, impact, malicious or wilful action, negligence, misuse or third party interference. 10.6 Any damage occurring or arising as a result of defects in the system or the gas appliance or a failure of the public gas or electrical water supplies unless the same is attributable to the negligence of the Company. 10.7 Any domestic water supply from the hot water cylinder or gas appliance to and including the tap and shower outlets and de-scaling and any such work arising from hard water scale deposits or badly adjusted water supplies. 10.8 Any fan convector forming part of the central heating system. 10.9 Any damage to electrical components due to water leakage. 10.10 Removing scale from hard water deposits and, or sludge from boiler or system. 10.11 Internet and RF based heating controls & wireless controls, replacement of batteries, any scale reducers or central heating magnetic filters. 10.12 Weather compensation systems. 10.13 Flue recovery systems.

11. Hot Water Cylinder

In the event of the replacement of the hot water cylinder being required under the Contract (up to a size of 36" x 18") whereby alterations to the existing pipework are needed the Company at its discretion may charge for such alterations.

12. Oversized Cylinders

In the event of a replacement of the hot water cylinder being larger than 36" x 18" the Company may at its discretion make an additional charge for replacing the same. (Unvented Cylinder replacements may also be charged)