Terms & Conditions
1. The Company will provide the level of cover for the period of 12 months from the date of the contract as set out in the companies price list in respect of the Customer's private domestic gas central heating system or gas appliance referred to in the Contract.
1.1 Initial Survey and Boiler Service
All new cover plans are subject to a satisfactory initial boiler survey and service. During the initial appointment, our engineer will assess the boiler's condition, safety and suitability for cover. Heat Cover Ltd reserves the right to decline cover if the engineer determines that the boiler is unsuitable due to its age, condition, safety or other relevant factors. Where cover is declined following the initial survey and service, the customer will be charged our standard boiler service fee of £96.00. Any payments already made towards the cover plan will be deducted from this amount. Where the customer has paid more than £96.00, the remaining balance will be refunded. Where less than £96.00 has been paid, the outstanding balance will become payable. This arrangement will be explained and agreed before the initial appointment and is subject to the customer's statutory rights.
1.2 Remedial Work Required Following Initial Survey
Where our engineer identifies defects, incorrect installation, safety concerns or other issues during the initial survey and boiler service, Heat Cover Ltd reserves the right to withhold acceptance onto a cover plan until the necessary remedial work has been completed to a satisfactory standard. Any remedial work required will be quoted separately and must be authorised by the customer before proceeding. Customers may arrange for the work to be carried out by another suitably qualified engineer, subject to satisfactory evidence of completion and any further inspection reasonably required by Heat Cover Ltd. The customer will have 14 days from the date of notification to confirm whether they wish to proceed with the necessary remedial work or make alternative arrangements. During this period, the application will remain pending and no cover will be provided. No further monthly Direct Debit payments will be collected while the application remains pending. If the customer declines the necessary remedial work or fails to respond within 14 days, Heat Cover Ltd reserves the right to decline the application and cancel the pending cover plan. Where an application is declined, the initial boiler service will be charged at our standard rate of £96.00, provided this charge was agreed before the appointment and is legally recoverable. Any payments already received will be offset against the service charge. Any remaining balance will be refunded, or any outstanding amount requested from the customer, subject to their statutory rights.
2. Definitions:
2.1 The System shall include the gas supply from the appliance isolating cock, the pump, thermostat, thermostatic radiator valve, motorised valves, time, open vented temperature and pressure controls, radiators, pipework, hot water cylinder (up to a maximum size of 36" x 18"), feed and expansion tanks. 2.2 The boiler and controls shall mean the central heating boiler together with the pump, and temperature controls in the case. In the case of an unvented hot water storage system the hot water pressure and temperature controls are not included. 2.3 The boiler only shall mean the central heating boiler and its internal controls. 2.4 Appliances means any other gas appliance specified in the Contract and appliances included in this Contract qualify for the Heatcare level of cover only. 2.5 The Company will endeavour subject to workload and labour availability to call the same day to identify any breakdown or failure of the system or the gas appliance. 2.6 The Company may at its discretion make a charge for attending at the customers premises during unusual hours should it be considered that the reason for the call out was not an emergency, or failure to gain access on booked service calls. 2.7 At the same time as the annual service visit the Company will check the safe operation of the gas appliances included in the contract. 2.8 A Gas Safe registered central heating engineer will inspect the system or any other appliances specified in the Contract once a year and clean and adjust them as necessary. Any fault found and covered by the Contract will be remedied. 2.9 No charge will be made in respect of the labour involved in repairing any reported fault but an extra charge may be made for any parts or materials used which are not covered by the Contract.
3. Payment and Renewal
3.1 Payment for the contract is made annually in advance or by any other payment method agreed between the parties hereto. 3.2 Payment Obligations Customers paying by monthly Direct Debit are entering into a 12-month contractual agreement, with monthly payments representing instalments towards the annual contract price. Cancelling a Direct Debit mandate or failing to make an agreed payment does not automatically terminate the contract or release the customer from any legally enforceable payment obligations. Where a payment is missed, Heat Cover Ltd will notify the customer and allow 14 days to resolve the outstanding amount. If payment remains outstanding, Heat Cover Ltd reserves the right to suspend or terminate cover, subject to applicable consumer protection legislation and the terms of the agreement. 3.3 The Company may refuse to offer renewal of any Contract at its discretion or may offer a reduced level of cover. 3.4 Early Cancellation and Recovery of Costs Where a customer requests early cancellation or fails to maintain their agreed payments during the 12-month contractual period, Heat Cover Ltd reserves the right to recover reasonable losses resulting from early termination. When calculating any applicable early termination charge, Heat Cover Ltd may take into consideration: * The reasonable costs incurred in providing the annual boiler service. * The reasonable costs of engineer attendances and breakdown repairs already carried out. * The cost of replacement parts and materials supplied under the agreement. * Payments already received from the customer. * Costs saved by Heat Cover Ltd as a result of ending the agreement early. Any early termination charge will be limited to the lower of Heat Cover Ltd's legally recoverable loss or the outstanding balance of the customer's annual contract. Heat Cover Ltd will provide the customer with a written breakdown of any applicable charges. This clause does not affect the customer's statutory rights, including their rights during the applicable cooling-off period.
4. Change of Ownership
4.1 If the ownership of the property in which the system or appliances covered by the Contract changes the new owner shall have the benefit of the Contract for the remainder of the period for which payment has been made. NB: Provided that we have been advised in writing of such change of ownership within 28 days thereof. Admin charges may be charged for replacement contracts. 4.2 No refund of the price or any part thereof will be made for the unexpired part of the Contract.
5. Replacement Parts
5.1 The Company may supply and fit adequate replacement parts or components which are not the same as the parts being replaced. 5.2 The Company shall not be held responsible by the Customer for any delays occasioned by the non availability of spare parts from suppliers.
6. Appliance Replacement
The Contract does not include the replacement of the central heating appliance or any other gas appliances referred to in the Contract in the event of spare parts or components not being reasonably available.
7. System Acceptance
7.1 Acceptance of the system or any part thereof or any other gas appliance under the Contract does not imply that the system or any part of it is installed satisfactorily or to the prevailing accepted standards and the Company will not accept responsibility for any inadequacy attributable to the original design and makes no warranty as to fitness of the system for the purpose of condition. 7.2 The Company reserves the right to cancel the Contract and refund any monies paid for reasons of safety accessibility for servicing or non availability of spare parts on the first annual visit. 7.3 The Contract does not cover any flues or fluing of any open flued appliance and initial testing of such fluing shall not be deemed to include the same in the Contract.
8. Sub Contractors
The Company may at its own discretion use sub contractors to carry out all or any part of the services to be provided under the Contract.
9. Force Majeure
The Company shall not be liable if it is not able to carry out its obligations under the Contract due to industrial dispute or force majeure.
10. Exclusions from the Contract:
The following matters are excluded from the Contract: towel rails, non-standard radiators, blockages, or any issues arising to condense pipework or pumps. 10.1 The replacement of decorative parts damaged in the course of work. 10.2 The cold water supply tank and its feeds and outlets. 10.3 Any defects or inadequacy directly attributable to the original design of the system or appliances. 10.4 The fabric of the building or pipes or flues buried in such fabric. 10.5 Any defect or damage to the system or the gas appliances caused by fire, lightning explosion, flood, storm, tempest, frost, impact, malicious or wilful action, negligence, misuse or third party interference. 10.6 Any damage occurring or arising as a result of defects in the system or the gas appliance or a failure of the public gas or electrical water supplies unless the same is attributable to the negligence of the Company. 10.7 Any domestic water supply from the hot water cylinder or gas appliance to and including the tap and shower outlets and de-scaling and any such work arising from hard water scale deposits or badly adjusted water supplies. 10.8 Any fan convector forming part of the central heating system. 10.9 Any damage to electrical components due to water leakage. 10.10 Removing scale from hard water deposits and, or sludge from boiler or system. 10.11 Internet and RF based heating controls & wireless controls, replacement of batteries, any scale reducers or central heating magnetic filters. 10.12 Weather compensation systems. 10.13 Flue recovery systems.
11. Hot Water Cylinder
In the event of the replacement of the hot water cylinder being required under the Contract (up to a size of 36" x 18") whereby alterations to the existing pipework are needed the Company at its discretion may charge for such alterations.
12. Oversized Cylinders
In the event of a replacement of the hot water cylinder being larger than 36" x 18" the Company may at its discretion make an additional charge for replacing the same. (Unvented Cylinder replacements may also be charged)