Cancellation Policy
Your rights and our commitments when cancelling your HeatCover plan.
Cancellation Policy
14-Day Cooling-Off Period
Customers who enter into a cover agreement online or over the telephone have the right to cancel within 14 days of entering into the agreement, without giving a reason. Where no services have been provided during this period, all payments received will be refunded in full. Where a customer has expressly requested that services commence during the cooling-off period, Heat Cover Ltd may charge a proportionate amount for services provided before cancellation, where permitted by law. Any applicable charge will be calculated in accordance with the customer's statutory rights and the information provided before entering into the agreement. Any refund due will be processed within 14 days of receiving the cancellation request, using the original payment method unless otherwise agreed. Nothing in this policy affects the customer's statutory cancellation rights.
How to Cancel
To cancel your plan, please contact us by phone on 0845 676 9241 or by email at info@heatcoverltd.co.uk. Please have your account details ready so we can process your cancellation promptly.
Cancellation After 14 Days
All Heat Cover Ltd cover plans are subject to a 12-month contractual agreement. Monthly Direct Debit payments are instalments towards the annual contract price and do not constitute a monthly rolling agreement. Following the 14-day cooling-off period, customers may request early termination of their agreement. However, cancelling a Direct Debit or requesting early termination does not automatically release the customer from their contractual payment obligations. Where a customer terminates their agreement before the end of the 12-month period, reasonable early termination charges may apply in accordance with Clause 3.4 of our Terms & Conditions. Any charges will reflect Heat Cover Ltd's legally recoverable losses, taking into account services already provided, payments received and costs saved by ending the agreement early. Any early termination charge will not exceed the outstanding balance of the customer's annual agreement. This does not affect the customer's statutory rights.
Services and Repairs Provided Before Cancellation
Where a customer cancels their agreement before the end of the 12-month contractual period, Heat Cover Ltd may take into account the reasonable costs of services and repairs already provided when calculating any applicable early termination charge. These costs may include engineer attendances, boiler servicing, replacement parts and materials supplied under the agreement. Any applicable charge will be calculated in accordance with Clause 3.4 of our Terms & Conditions, taking into account payments already received and costs saved as a result of early termination. Heat Cover Ltd will provide a written breakdown of any outstanding charges. Customers will not be charged more than the remaining balance of their annual agreement under this provision, and all charges remain subject to applicable consumer protection legislation.
Refund Processing
Approved refunds will be processed within 14 working days of your cancellation request being confirmed. Refunds will be returned via the original payment method where possible.
If you have any questions about our cancellation policy, please contact us:
Phone: 0845 676 9241
Email: info@heatcoverltd.co.uk